Applications

A cross-section of example applications involving data management, insight generation, automation and reporting:

  • Consumer research: Analyzing thousands of free form customer feedback samples from various social media feeds using custom text analysis algorithms
  • Market study: Analyzing customer audio feedback and reactions to surveys and phone campaigns
  • Employee and Operations analysis: mining work logs and CRMs to measure employee activity patterns, workloads and performance to identify success patterns and benchmark performance

Range of functionality implemented using software to facilitate these activities:

  • Data integration: Extracting, merging and formatting data from mixed sources including: Excel files, CRMs, documents, websites, social media and cloud applications
  • Developing new analysis methods, KPIs and visualization.