Software-driven work automation can help you:

  • Reduce repetitive administrative tasks, costs, frustrations or bottlenecks
  • Increase the throughput of your processes and the operational efficiency of your department
  • Decrease the number of manual errors
  • Link together disconnected data sources while minimizing alterations to existing infrastructure
  • Track and measure administrative activity levels to derive new process-related KPIs
  • Standardize processes for higher consistency and quality
  • Reduce the training time required to onboard new employees


Work automation software does have its limitations when it comes to handling the following work characteristics:

  • Creativity; situations where new ideas have to be blended together and evaluated to form new solutions
  • Subjectivity; decisions that are ambiguous such judging aesthetics, emotions or less tangible concepts
  • Novelty; when a process encounters input or output in a form it has not been trained to deal with before
  • Non-digitized scenarios; interpersonal interactions such as recognizing emotions, empathizing etc.


The global management consultants at McKinsey & Company have studied automation and its potential across a variety of business functions. They have compiled an overview of its future direction in the video below: